About Us

Formed in 2010, MFSM is a business transformation firm, specialising in enhancing service and offering impartial unbiased advice for organisations operating mobile field workforces.

We have a proven track record of delivering change in the mobile arena; capitalizing on many years of experience creating innovative business strategies, improving operational processes and delivering leading edge operational service / support systems.

 

Why MFSM ?

As a consultancy, we are commonly engaged to...

  • Bring specialist expertise (eg programme delivery, operational know-how)
  • Help identify and articulate problems
  • Provide additional (interim) resource
  • ‘get the ball rolling’ on stalling programmes or to catalyse new initiatives
  • Provide objective and fresh viewpoints and advice


Typical client benefits include...

  • Clients can proceed with increased confidence
  • Successful programme experiences with positive outcomes
  • Allows the client to relax and focus on what is really important to them
  • We help to control the risks in your programme
  • We help you avoid costly ‘train crashes’
  • A source of valued advice and support

 

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Our Style

Our style and the MFSM way differentiates us from the competition...

  • Our style – we are hands-on and understand ‘how’ to achieve desired outcomes; we roll-up our sleeves, we get involved, we like to make a positive impact
  • We tell it as it is, offering impartial and pragmatic advice, solving your problems with solutions that bring measurable benefits
  • We’ve learnt the lessons and incorporate our experiences into our assignments to your benefit
  • We are well-versed in working within complex and constrained environments
  • We are vendor-independent – we do not partner with any software or hardware vendor
  • Communication and the experiences of your field workers, despatchers and customers come first and are at the heart of our thinking – if field workers are working for you (and not against you) then the enterprise benefits and customer experiences improve too !
  • We avoid surprises and like to manage expectations from the outset
  • We bring cohesion to transformation programmes involving mobile field workforces
  • We are client-focussed – we understand your position; it's in our mutual interest to bring benefit to client organisations

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