Developing an informed Mobile Field Workforce Vision & Strategy

In today’s rapidly-changing world where immediacy is seemingly paramount, and where complex enterprise and operating environments converge, organisations can easily become reactive and short-term-ist; having a clearly articulated vision and strategy is an imperative.

The Mobile Field Workforce Strategy is the most fundamental and powerful business management tool… it provides a contextual framework for making informed business and investment decisions. The absence of this framework can increase business risk and exposure, as well as increasing the chances of any initiatives and delivery programmes failing.

Typical circumstances where strategy definition is required:

  • embarking on mobilising the operational workforce, but uncertain where Operations is heading and why
  • existing operation is problematic but not sure where the problems truly lie
  • existing operating model does not effectively support the business
  • incumbent technology does not enable the evolving and future business vision and requirements
  • considering outsourcing the mobile operation

Our collaborative and consultative approach, liaising closely with all areas within an organisation, is to assist an enterprise with developing the key elements of the strategy. We help to understand the starting point (today’s position) and the end-game (“what does good look like at a future point in time ?”) – we create a baseline assessment of today to enable definition and articulation of vision/ strategy.

Having defined these, and drawing on business transformation and programme delivery experience, we determine the roadmap of practical and sensible steps an organisation can take to achieve its goals. This includes the development of suitable investment business cases to support the roadmap for change and may cover changes to operating models, business process re-engineering, technology refresh, data alignment.

Crucially, the Mobile Field Workforce Strategy also performs a variety of other purposes and must support shareholder aspirations and Board objectives, dovetail with other enterprise functions and, in this technology-focussed world, be tightly integrated with, and supported by, the IT Strategic Roadmap.

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